FAQ

General

What is the purpose of WORDFit?

A faith based apparel brand that encourages everyday spiritual fitness.

What material are your shirts made of?

Our shirts are either 100% soft combed premium cotton (heather colored shirts are a cotton/polyester blend) or ultra soft triblend which includes rayon, polyester, and cotton. 

Credit Cards and Payment

What payment methods do you accept?

You can pay through paypal, your debit card, or any major credit card listed at the checkout.

Why am I being charged sales tax?

Sales tax is never fun but it’s the law. South Carolina residents will be charged a 6% state sales tax + 2% county sales tax.

Returns, Changes and Exchanges

How do I exchange or return an item I’ve purchased?

We’ll happily make an exchange of any damaged or defective products within 15 days of the product delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it (product photos will be required). It must also be in the original packaging with all tags still intact. Please visit our return policy for more detail and instructions.

 

Is it possible to change or cancel my order after it’s been processed?

Orders are processed very quickly to ensure the fastest delivery possible. We usually cannot change or cancel your order once it has been processed. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us to let us know immediately.

Sizing

How do your unisex/men shirts/hoodies/sweatshirts fit?

Our unisex shirts are a comfortable fashion fit. Women may prefer to order a size down to have a more fitted tee look. Sizing charts are located in the description section for each product.

How do your women style shirts fit?

Our stylish women shirts are form-fitting with a slimming look. Sizing charts are located in the description section for each product.

How do your women tank tops fit?

Our racerback tanks are form-fitting and drape against the body to give a slimming look. Some women prefer to order one or two sizes up for this syle. Sizing charts are located in the description section for each product.

How do your men tanks fit?

Our men tanks fit true to size. Sizing charts are located in the description section for each product.

How do your youth shirts fit?

Our youth shirts/hoodies/sweatshirts fit true to size. Sizing charts are located in the description section for each product.

Order Status and Shipping Info

How can I track my order status?

Tracking numbers will be assigned to each order once it has been processed to ship and sent to the email address you provided at checkout.

When can I expect to receive my order in my hands?

Please allow 5 -7 business days for order fulfillment (not including weekends or holidays). Typically orders are delivered within 3 days after order fulfillment. That time can vary depending on the holidays.

Can I change the shipping address of my order after it’s shipped?

Typically we cannot change the shipping address for orders that have already shipped. Please contact us immediately if there is an issue with the delivery address provided during your order as most orders go out pretty quickly. The United States Postal Service does have a package intercept service that can possibly redirect or hold packages click here for assistance. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-pick-ups, with your tracking number, to see if your address can be changed, but the chances they'll be able to do it are low, and changing the address will almost always delay the delivery for a few days. 

Do you ship internationally?

Currently we do not ship to addresses outside of the continental United States.

When will my order ship?

Most orders ship out within 5 - 7 business days. Please note, we do not ship on weekends or on major United States holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via the United States Postal Service will not ship on holidays that they observe, such as President's Day, Martin Luther King Jr Day, etc.

 

 

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